E.D.I.S. | Goodbill Employee Benefit - Save money on hospital bills

Frequently asked questions

Is Goodbill legit?

Yes! We were started in 2021 by our two founders, Ian and Patrick, who are passionate about making healthcare affordable for everyone. We've since expanded to all 50 states and have lowered hospital bills for hundreds of patients. We're accredited by the Better Business Bureau, with a five-star customer rating.

We've partnered with your employer's benefits administrator, E.D.I.S., to help you keep your out-of-pocket costs as low as possible. Our service is available to you and your family as part of your employer's benefits package.

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What's charity care and how does it work?

Many hospitals offer charity care — also called financial assistance — for patients below a certain income threshold. In fact, nonprofit hospitals are required by law to offer it. Patients who qualify can get a partial or full reduction on their hospital bills.

With Goodbill, you can check whether you qualify for your hospital's charity care program in just 3 seconds. If you do, congrats! Our nonprofit partner Dollar For will help you through the application process. In most cases, hospitals will require you to submit your most recent three months of paystubs and the previous year's tax return as evidence of your household income.
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What information do you need from me?

We'll ask a few basic questions about your household income and family size to determine whether you qualify for charity care. If you do, you could get a partial or full discount on your bill.
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If your plan is also eligible for a bill review by our certified medical coders and clinicians, we'll also need your medical record, which allows us to check that the hospital didn't charge you for something you didn't need. Don't have your medical record handy? Don't worry: In most cases, you can connect to your hospital's portal directly from your Goodbill account in 2 minutes.

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Is my personal information safe?

Yes. We take privacy and security very seriously: We're HIPAA-compliant, which means we've put safeguards in place to protect your personal and medical information.

We only use your information for the purposes of analyzing your bill for errors or unnecessary charges. We do not, and never will, sell your personal data.

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Do I have to pay anything?

For standard plans, Goodbill reviews and adjusts your bill before it's finalized and sent to you. This service is completely free of charge and paid for by your employer.

For some plans, Goodbill will help negotiate a hospital bill after it has already been finalized. In these cases, we charge 20% of the money we save you; if we don't save you any money, you don't pay us a penny.

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Does Goodbill only help with hospital bills?

For now, yes. As Americans, we spend around $100 billion of our own money per year (not counting what your insurance or financial aid organizations pay) across over 5,000 hospitals, so this is where we're focusing our work for now.

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Can my friend or family member use Goodbill?

Yes! We also work with patients directly. If you have friends or family who want to use Goodbill's services, but aren't covered by your insurance plan, just send them to goodbill.com.

We charge 20% of savings, which means we don't make any money if we don't save them money. And, if we save them money through charity care, we don't charge a penny.

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I have other questions. Who can I talk to?

Email us any time at help@goodbill.com and our Member Support team will get back to you ASAP.

Prefer to chat with us on the phone? Schedule a quick 15-minute call with one of our Member Support specialists here: goodbill.com/call.

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Never overpay for a hospital bill again.

‍‍‍Here's how it works.

We monitor your claims.

We check your charges.

We save you money.

Frequently asked questions