Goodbill, the intelligent savings engine for self-funded health plans, today announced a partnership with VBA to bring its automated Record Retrievals solution to TPAs using VBASoftware.
The partnership enables TPAs to automate one of the most time-consuming steps in claims administration: obtaining itemized bills and medical records from healthcare providers. By integrating Goodbill's Record Retrievals solution into existing claims workflows, TPAs can reduce administrative effort, accelerate claim reviews, and improve operational efficiency without disrupting existing processes.
For claims requiring additional documentation, including high-dollar, suspicious, or stop-loss threshold claims, Goodbill automatically initiates provider outreach, manages follow-up through phone calls, faxes, provider portals, and status tracking, and delivers the required documentation directly back to the claim.
The solution reduces retrieval turnaround times by up to 30% compared to traditional manual processes, saving approximately 30 minutes of administrative work per claim while giving claims teams faster access to the documentation needed to make informed decisions, according to Goodbill
The solution reduces retrieval turnaround times by up to 30% compared to traditional manual processes, saving approximately 30 minutes of administrative work per claim.
"We're excited to partner with VBA to help TPAs simplify one of the most resource-intensive parts of claims administration," said Patrick Haig, CEO and co-founder of Goodbill. "Healthcare organizations are under constant pressure to do more with fewer resources. By automating record retrieval, we're helping claims teams reduce manual work, accelerate processing, and focus on delivering greater value to their clients."
The integration is designed to fit seamlessly into existing VBASoftware workflows, allowing TPAs to adopt the solution with minimal operational disruption. Retrieval fees can also passed through the to the health plan, reducing the TPA's operational expenses.
"At VBA, we're committed to helping TPAs modernize claims operations through intelligent automation," said Joe Richlen, CRO at VBA. "Partnering with Goodbill extends the capabilities of the VBASoftware platform by eliminating one of the most manual steps in the claims review process. Together, we're helping clients improve efficiency, accelerate claims processing, and free their teams to focus on higher-value work."
The partnership reflects both companies' commitment to helping TPAs streamline operations through intelligent automation while improving the speed and efficiency of claims administration.
VBA is a leading-edge healthcare technology company providing comprehensive software solutions for healthcare payers. Uniquely delivered on a secure, cloud-based platform, VBA provides a suite of technology solutions for core benefits administration. These include CAPS (VBASoftware), user engagement platforms (VBAGateway), customer support tools (VBAVoice), population health reporting solutions (VBAnalytics) and robust data connections (VBAPI) and more. Learn more at vbasoftware.com or contact us at marketing@vbasoftware.com.
Goodbill is the intelligent savings engine for self-funded health plans. The company helps employers, TPAs and brokers reduce healthcare costs throughout the care journey — from provider search and reimbursement optimization to bill review and balance bill resolution. Goodbill’s solutions support a wide range of plan designs, including RBP, MEC, fixed-benefit, regional and national PPO plans.
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